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Secure, Reliable Voice Calls, Over Your Network

Voice over IP (VoIP) defines a way to carry voice calls over an IP network including the digitization and packetization of the voice streams. IP Telephony utilizes the VoIP standards to create a telephony system where higher level features such as advanced call routing, voice mail, contact centers, etc., can be utilized.

Cisco IP telephony solutions are an integral part of Cisco Unified Communications, which unify voice, video, data, and mobile applications on fixed and mobile networks. They let your employees talk with each other using almost any media, device, or operating system.

Using its network as the platform, almost any size organization can gain the inherent benefits of using a converged network for transport and interconnection. That enables you to:
Seamless extension dialling between all office locations
Provide highly secure, reliable, scalable communications that take advantage of your LAN and WAN
Improve employee flexibility and productivity with the full range of Cisco Unified Communications and third-party applications
IP Telephony creates lower cost and greater functionality advantages from carrier services.
Using one cabling infrastructure to carry both data and voice traffic instead of separate cabling infrastructure for each
Simplified system administration through a GUI (graphical user interface)
For small businesses wanting to reach, serve, and retain customers, Cisco introduces the Smart Business Communications System, a new, affordable system that makes anytime, anywhere highly secure access to information possible, thereby facilitating more effective and efficient ways of communicating with customers and employees.

Cisco provides several options for call agents, matched to the size and requirements of the customer:
The Cisco Smart Business Communications System is designed for small businesses with up to 48 users. The system runs on the Cisco Unified Communications 500 Series for Small Business devices.
Cisco Unified Communications Manager Express serves up to 240 users and runs on the Integrated Services Router platforms.
Cisco Unified Communications Manager Business Edition handles up to 500 users and runs as a standalone installation on a 7800-series Media Convergence server
Cisco Unified Communications Manager can handle 30,000 or more users and runs on clusters of 7800-series Media Convergence servers.
Unify voice, video, data, and mobile applications on fixed and mobile networks to deliver a media-rich collaboration experience.

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