-> About Cisco SMARTnet
About Cisco SMARTnet
Cisco SMARTnet Service is an award-winning tech-support service that offers direct, constantly-available access to Cisco engineers and a broad range of technical resources. SMARTnet provides quick issue resolution, supple device-by-device coverage, and premium service choices to aid maximum operational competence.
As you become accustomed to the benefits of advanced technology adoption, having the necessary resources to prevent routine network issues from escalating is critical. Let Edge1 help you protect your technology investments with award-winning Cisco SMARTnet services.
Choose Edge1 Cisco Services so that you have:
Comprehensive, expert support for all Cisco part numbers.
A 24/7 web-based access portal - to maintain contract management, receive renewal notification and manage your device listing at times that suits you best. Hardware replacement options include 2-hour, 4-hour, Next-business-day (NBD) advance replacement, as well as Return for Repair
Access to Cisco Technical Assistance Center(TAC) engineers for rapid issue resolution.
Flexible device-by-device coverage with premium services options to maximize operational efficiency.
Advanced hardware replacement and online resources.
A wide range of service plans from 2 hour response to next business day to choose from.
Major, minor, or maintenance version Cisco IOS upgrades.
Access to the vast Cisco.com knowledge base and tools.
Cisco OS software support for Cisco devices durability.
Support for enhancing Cisco devices' security, accelerating performance, managing bandwidth, supporting new protocol, and brodening chances for greater interoperability.
Practical analysis and real-time vigilance on select devices.